EXCHANGES & RETURNS

Changes and returns

The customer has the right to return the products he bought or change the order (in whole or part of it), without the obligation to inform the reason for which he wishes to return or change the products, within fourteen (14) calendar days from the date received them and, in fact, when there are several products in the same order from the delivery of the last one, while there is an obligation to deliver products at regular intervals from the delivery of the first one.

If the return is not made within the above period of 14 days, then the mikavouli.gr may not accept it.

In the event of a refund request, the return is made at the expense of the customer-sender. The iban, bank and beneficiary name should be filled in on the return slip. Only the value of the products within 10 working days is refunded, not the value of cash on delivery and shipping costs

Product exchanges and returns are accepted under the following conditions:

The product must not have been worn – used beyond the test.

The tags (if any) of the manufacturing company, as well as the product labels, have not been removed or damaged.

All product accessories such as the box, any accompanying manuals and proof of purchase must be sent back with the product.

If the product is accompanied by a gift, it must also be returned.

The packaging of the consignment should be secure, so as to avoid any damage during its transport. Return with damaged original packaging due to negligence of the customer/shipper or adhesive tape on the box or notes with a pen/marker will not be accepted!

In case someone wants to cancel their order, it must be done within 24 hours from the time of their order.